Frequently Asked Questions

Welcome to the shapedvases.com FAQ page. We’re here to help you find the answers you need about our unique collection of artistically shaped vases. If you can’t find the information you’re looking for, please don’t hesitate to contact our customer service team.

Ordering & Shipping

1. What are your shipping options and costs?
We offer several shipping options to suit your needs. Standard shipping (5-7 business days) is a flat rate of $7.99. We also offer expedited shipping (2-3 business days) for $14.99 and overnight shipping for $24.99. All orders over $75 qualify for free standard shipping.

2. How long will it take to receive my order?
Once your order is placed, please allow 1-2 business days for processing. Your total delivery time will be the processing time plus your chosen shipping method. You will receive a tracking number via email as soon as your order ships.

3. Do you ship internationally?
Currently, we only ship within the United States. We are working on expanding our services and hope to offer international shipping soon.

Returns & Exchanges

4. What is your return policy?
We want you to love your vase! If you are not completely satisfied, you may return any unused item in its original packaging within 30 days of delivery for a full refund. Please note that return shipping costs are the responsibility of the customer.

5. What if my vase arrives damaged?
We take great care in packaging our delicate items. However, if your vase arrives damaged, please contact us within 48 hours of delivery with photos of the damaged product and its packaging. We will gladly send a replacement or issue a full refund at no extra cost to you.

6. Can I exchange a vase for a different shape?
Absolutely! You can initiate an exchange for a different vase within 30 days. The process is the same as our return policy. Once we receive the original item, we will process your exchange. Please note that the customer is responsible for shipping costs for both the return and the new item.

Product & Care

7. Are your vases waterproof?
Yes, all our vases are made from high-quality ceramics, glass, or other materials that are fully waterproof and designed to hold fresh flowers and water.

8. How should I clean my shaped vase?
For most vases, hand washing with warm, soapy water is recommended. Due to the unique and often intricate shapes, we advise against using a dishwasher, as intense heat and detergents may damage the finish or structure over time. Use a soft bottle brush to clean hard-to-reach areas.

9. Do the vases come with a warranty?
Our vases are covered by a one-year limited warranty against manufacturing defects. This warranty does not cover damage resulting from accidental drops, misuse, or improper cleaning.

Website & Account

10. How can I track my order?
Once your order has shipped, you will receive an email with a tracking number and a link to the carrier’s website. You can also log into your account on shapedvases.com and view the order status in your “Order History” section.

11. I forgot my password. How can I reset it?
Click on the “Log In” button and then select “Forgot your password?” You will be prompted to enter the email address associated with your account, and we will send you a link to create a new password.

12. How do I update my billing or shipping address?
You can update your addresses by logging into your account and navigating to your “Address Book” in the dashboard. Please ensure your information is correct before placing an order.

Thank you for visiting shapedvases.com, where art meets function!